Very pleased with the item, the packing, delivery service and the price paid. The service needs work though. It took 5 days to get the item out (6 days to deliver) and the only feedback until day 5 was that the order was in process, which means nothing. When I called to find out what was happening I gave up after 15 minutes the first two times but then persisted the third time on their 0845 number (between 1p and 10.5p a minute from landlines, and 12p-41p from mobiles) and spoke to someone after 25 minutes on hold with music. This doesn't compare well with other online clothing suppliers. In summary, if it's a bargain and you don't mind slow service it's fine. If paying full price, you should expect better and go elsewhere.