I recently placed an order around £400 with Flannels and paid extra £9.99 for the next day delivery. I received an email from DPD a day later and with a delivery tracking number. However I did not receive the parcel 5 days later. I tracked PDP website and it says the parcel is still at "location Flannels". The update on DPD website shows " We've received your order details but have not yet received your parcel. " I called DPD and was advised that I should contact the sender (Flannels). I sent several emails to Flannels and only receive an automatic reply message with the same DPD tracking number. no further information! No further development on this order until now. no email reply from Flannel and I still have not received my order and the information showing on DPD website still showing the parcel location is at Flannels, that is 11 days after I placed the order!!!