I ordered a pair of Off-white shorts. When I received my order they were faulty as they were ripped. I sent them back for an exchange whilst feeling disappointed and contacted the customer service team. I waited two weeks for a response. They responded by saying they item was out of stock and then sent another email saying it was in stock and then another saying it’s out of stock again. After another couple days of trying to chase this up they said they were out of stock and were going to process me a refund that could take up to 3-5 days to get into my bank account. It’s now nearly a month later, I haven’t received a refund and the customer service team have been no help to me at all. I won’t be ordering from flannels again. I am a regular customer at flannels and after this experience I won’t be ordering with them again. Very disappointed.