I ordered the wrong size item, but noticed almost immediately and went to cancel the order. The cancellation form did not work so I contacted the email that's provided on the same page. I sent the email to cancel the order, and despite sending it 1 day before the order was actually processed, they still failed to cancel the order and I am still yet to recieve a response. I then contacted them about me returning the item, and notified them of the error with their cancellation form to which I was told that it was not their problem and it was supposedly fine (I tried it again, same result). They blamed my internet, I proved it was not but they still do nothing about it. They also make the return process very annoying to do, they have no proper system for returns. There is no way of to notify them that you're returning an item either, you just have to rely on the warehouse workers processing it properly. I have no confidence in this company, and would advise everyone against shopping with them online.