I just had the worst experience with flannels I would blame both the online team and also the Shirebrook shop, they are so rude!!! I saw that a pair of fendi slides were on sale online for about 30% off but didn’t have my size so I called customer service and asked what stores they were in stock She confined 3 stores all of which are an hour away I also called the store to confirm and asked them to reserve and was told that they could only do till 7pm ss it was sale stock I drove over an hour to get there only for me to be told they are full price by the store manage Dominique who was The one who i spoke to in the morning. She was SOOO RUDE even when I told her she confirmed they were on sale and showed her the live price on the website she wouldn’t even acknowledge me and said she was busy with a VIP customer so whatever the till price goes Following that I called customer service who confirmed the price again but said it’s the store managers decision So disappointing would NEVER RECOMEND After driving all that way no acknowledgement or apology nothing just a flat out lie from the store manager