I didn’t receive a refund after 3 months of constant emails between myself the customer service team. I went into a flannels store to get a customer service contact number and rang the team up. A woman called Jana assisted with my enquiry, she was no help at all and then when I asked for the manager she decided to start laughing to her colleagues “she now wants me to get the manager hahaha”. I was so disgusted and felt so small. I can’t believe that a customer service representative would ever talk to a customer like that, let alone a loyal one like myself. I will not be ordering from flannels again. Disgusting.
4 years ago
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