What an appalling experience I have just had with an order with this company. I bought a polo shirt in store which I had to return due to sizing. The store did not have a larger size so I asked them to order the next size for me. The assistant put the refund on a gift card and re ordered - paid £6.99 postage and was told my order would be received in 2-4 days. I received an email to say that the order would be received shortly. After 12 days of waiting sending emails and numerous calls to the store and speaking with customer service (after 5 days of waiting) told me it had been shipped that day. I have now received an email to say my order has been cancelled due to the payment method not been acceptable and have been advised to re order with a different payment method. I am absolutely disgusted as this was all done in store so how can the payment method to not acceptable. The polo shirt was for my husband’s birthday which has now been and gone which is even more upsetting 😡 Edit Delete Share Click