* Delivered wrong time of day * The flowers delivered looked nothing like what I ordered. * 1:30 pm - called customer service. The gentleman apologized and assured me that the correct arrangement would be delivered the same day, as soon as possible. Great customer service! * 8:30 pm - no flowers - called cs - told that a correction cannot be delivered the same day - that is our policy (repeatedly) - no feeling, no care, no concern. TERRIBLE customer service. * When I was told "same day ASAP", I even said, ok so, I can remove these flowers and the correct ones will be here today for her birthday - Yes, as soon as possible The woman on the second call could not have cared less.