First time customer! I took a leap and ordered 8lbs of crab legs, I placed the order and then turned around and requested a different delivery date and customer service, accomidated my request with out hesitation. When I received my order it was WELL packed still frozen (as were the included ice packs. I put my purchase in the freezer and left the box it was shipped i sitting in my kitchen for 2 days and when I went to recycle the ites the ice pack were STILL mostly frozen! THat night we had our first crab night and they DID NOT disappoint! One pack (1lb) fed my daughter and I perfectly! The flavor texture and appearance were all spot on! We enjoyed the crab VERY much!