“I have never jumped on the sword to make this type of purchase, but this was so worth it! Quality, shipping time and customer service is outstanding. I highly recommend to go for it! I will definitely be back again.”
“Everything was great until the very end. Received notification that the order had shipped but never received notification that the order was delivered. Could have been disastrous as this was a gift and the recipients were out of town. Fortunately their house sitter found the order before it was spoiled. Very disappointing, makes me dubious about ever using this service again.”
Hi Bruce,
Thank you for sharing your experience, and we’re glad to hear that everything went smoothly up until the delivery. We apologize for the inconvenience you encountered with the notification process.
When an order is shipped, we provide a tracking number via email so that you can monitor its progress and ensure a timely delivery. We understand that this was a gift and that the recipients were out of town, which added complexity to the situation. We’re relieved that the order was found before it spoiled, but we completely understand your concern.
To help prevent any similar issues in the future, we encourage all our customers to keep an eye on the tracking information provided, especially when sending gifts. That being said, we’re always looking for ways to improve our service and will review our notification system to ensure that it’s as clear and timely as possible.
If you have any further concerns or suggestions, please feel free to reach out us at contact@getprimefish.com. We value your business and hope to have the opportunity to serve you again in the future.
Thank you!
Olivia
“My first order arrived thawed, but Olivia from PrimeFish was fantastic when above and beyond to make the customer (me) happy, and she did just that. I would recommend them..”
“I got the crab leg meat with Chesapeake bay butter and just ate straight from the pan it was so delicious!! My family is hating on me now 😂!! I am now officially a repeat customer 👍🏼👍🏼!!”
“First time customer! I took a leap and ordered 8lbs of crab legs, I placed the order and then turned around and requested a different delivery date and customer service, accomidated my request with out hesitation. When I received my order it was WELL packed still frozen (as were the included ice packs. I put my purchase in the freezer and left the box it was shipped i sitting in my kitchen for 2 days and when I went to recycle the ites the ice pack were STILL mostly frozen! THat night we had our first crab night and they DID NOT disappoint! One pack (1lb) fed my daughter and I perfectly! The flavor texture and appearance were all spot on! We enjoyed the crab VERY much!”
“I received my order of 8 pounds of crab legs, quickly, packaged well with ice packs(I was nervous because it’s been hot lately) they look and taste amazing. I feel like I’m at a seafood restaurant! This is the only company that I trust to purchase crab legs from. The fact that you’re not paying for crab shells and you’re getting full crab weight.”
