I received confirmation from get your Guide via their app as to my booking for airport transportation in Reykjavik, Iceland. The ride to the hotel was easy . However, 11 days later , the provider never showed up to pick my party up from the hotel. I waited 2 hours before having to call a taxi to get to the airport on time. I tried several times to contact Get Your Guide and the provider (Airport Direct) on the day before the scheduled pickup and several days following. Their answering machines placed me on hold for hours. I then used the chat box to make contact, only to learn they could not help me . Virgel, from Get Your Guide, informed me I gave them the wrong email, they did not have my booking # and then later told me I was contacted (phone and email) by the provider the day prior to notify me the transport was coming an hour earlier then scheduled . I never received a call or an email (which Virgel told me he did not have).. What a hassle!!! don't use this service it is horrible if you have any problems... after you give them your $, they become an absent provider.....