I am a very loyal customer of GetYourGuide and have booked many tours through their website in the past. Unfortunately, I booked a tour in error and because it was less than 24 hours before the activity, they refused to give me a refund (not even a partial refund). I contacted both the tour operator and GetYourGuide but they were unable to help me and I lost the full amount of the tour. This seems very unreasonable for a couple of reasons. Firstly, I cancelled the day before. Secondly, it was very unlikely that they would have sold the tickets to somebody else given that it was the day before the tour. Thirdly, there would have been no cost associated with us cancelling. Unfortunately, this has left a very bad taste in my mouth and I will not use GetYourGuide again.