Uber Canada, where is my bag? I don’t usually post, and I tend to keep to myself on social platforms. However, this experience has compelled me to speak up—not to seek a new opportunity, but to highlight an issue with Uber Canada’s customer service. I recently visited Winnipeg, Canada, to attend a relative’s 40th birthday celebration. After the event, my cousin kindly arranged an Uber ride for me, my daughter, and two of our relatives’ children. We had quite a group and needed to get home safely. At the time, I was managing a cranky 19-month-old, along with my purse, phone, diaper bag, and a change of shoes. Shortly after the trip ended, I realized I had left my micro handbag in the vehicle. I immediately asked my cousin to contact Uber through the app, which stated I would receive a response within 24 hours. This is not the first time I have accidentally left something behind in an Uber (London, UK to be precise). In fact, I have always had confidence in the platform’s ability to assist in retrieving lost items. However, 48 hours passed without a response. I then turned to Twitter (now X), tagging @uber_support. To their credit, I received a prompt reply requesting my email address and phone number so they could follow up on the complaint. I was informed that the driver had been contacted. I followed up again the next day and the day after, only to receive the same generic response and a promise that I would hear back within 48 hours. Still, no one contacted my cousin. Eventually, after public comments on Twitter, Uber responded on the app to acknowledge that they had received all my messages and would follow up. Yet here I am, ten days later, with no email, no phone call, and no resolution. The bag is still missing. It is deeply disappointing that such an experience could occur in a country known for its standards and on a platform that prides itself on transparency and service. It is disheartening to see that Uber Canada appears to place more value on operational efficiency than on delivering meaningful customer support. I am asking—once again—where is my bag? I have exercised an extraordinary amount of patience, and it is time for answers.