I ordered with H&M in November, the estimated delivery date was at the end of that week, which was perfect as I wanted the clothes to go away with on holiday. The order wasn't actually delivered until the middle/end of the following week. I didn't require half the clothes as I didn't need them for my holiday since it had passed, also half of the items didn't fit so I wanted to return them. I found the instructions confusing and only had a hermes return label, I wrapped it all up and stuck it on the outside. Online it says I can take the parcel to a local hermes shop and return it however it came back as unable to accept. I emailed customer services to try and get a response or a different returns label to use the post office etc. After a week I had no reply. I tried to phone but they were constantly engaged. I finally got through one lunchtime and had to wait on hold for 15 minutes. When i did get in touch the chap was helpful, but i didn't feel very confident as he wasn't able to offer me much information to regards to the collection process. Hopefully my parcel gets collected on monday and all goes smoothly. I doubt I will be ordering from h&m online again due to their complicated returns and slow delivery.