I order from the website it stated 3-5 working days, the items have still not arrived. I contacted customer services by telphone (at huge expense for the call). I was told that the website stated it was a 10 day delivery in my view at no point during the pruchae or delivery confirmation was this stated or I would have opted tyo collect from a store. The explination given was that the contract had changed from Post NL to DHL and Budbee and it was actually Budbee's fault for not delivering. I pointed out this was not the case and it was actually h&M resonpsability to ensure that the company could meet the capactity it agreed to. So I now have to wait 10 working days before I the delivery can be considered lost and I get a refund. In the meantime I have a 14 year old child wiating on warm winter hoodies in this weather.