Awfully Terrible Customer Service. I had returned two items and received refund for only one. Followed up with these people regularly (mostly daily) for 2 months straight. No proper response. Sent them a legal notice after waiting for 8+ weeks asking for my refund money and compensation (Their refund policy is 30 days). They refused compensation and sent only the refund money. Had wasted a lot of time on a stupid pair of pants. Definitely won't recommend H&M. Its not worth the hassle. Would recommend shopping from M&S & Mango instead.