ordered on next day delivery for items to take on holiday. 2 days later Delivery service sent an email saying parcel was delivered. I was in all day waiting no such delivery ever appeared. On contacting customer service I was told it may have been delivered to neighbours and I should check ! How is it possible my job to go knocking on random doors for my delivery !!! However I did check with every neighbour my parcel is nowhere to be found Appalling service. Now I have to wait 48 hours whilst HAnd M check with Delivery company. What is there to check !!! Ive paid for a delivery I have never received.