HM use Hermes as a delivery service who are the absolute worst delivery service I have ever come across. I am still waiting for a delivery for an order placed over 10 days ago!! Hermes will not deal with me direct as the order was placed via a retailer. HM have claimed to call and leave messages, yet the right address details were not given and they have not delivered since. Hermes have claimed to make several delivery attempts, none of which have been true as I have been home the entire time. They have claimed to deliver and when queried the package was at their depot. WORST COMPANY EVER!!! AVOID ALL DELIVERIES, HM dont use another courier!