Called to Victoria square in Belfast to return my daughter’s coat that was faulty. The manager,Terry, who had dirty hands and nails told me to buy another coat as the coat in question had been worn. After lifting coat and mishandling it I asked him not to as his hands where dirty he shouted at me when leaving to wash my mouth out. Went to another store in Belfast and girl went above and beyond to help me. I will never shop in H&M again and the whole experience left me very upset. Need to teach there staff manners.
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