I bought some goods online. Unfortunately had to return them. Wanted to send them back by Hermes, H&M contractor courier. After arranging the pick up of goods no one arrive to collect them. It took me 6!!! phone calls and one email, over two and a half weeks to get the answer to what is going on. It still has not been resolved. No one came to pick up the goods. I have been told someone will call me back. I have been told the courier will call me back etc. No one ever did. I have waisted so much time talking to people over the phone and waiting for the courier to collect the goods. Never again! I have been very patient with their customer service but now I will let my lawyer deal with it.