I made an online order which was accepted, after more than a week of waiting for my parcel I contacted H&M Customer Services only to be told that their courier service mixed up their orders and I will not be recieving my order, when I inquiered if they could resend the order they said this will not be possible and they can only refund it and I can keep checking their website for the items to re-appear and re-order them myself. I am very disappointed with their service and attitude and will not be using their online service again.
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