I've been to a shop in Cambridge it is located in a shopping center.After I bought 4shirts and a pair of trousers I went to pay at the cashier. The lady behind the counter she was not friendly I smiled to her when I arrived she looked at me as She was thinking "I hate my job and I hate you".I do work in the hospitality industry and I know we can all have a bad day but we never have to take it on customers.She never asked me while scanning the items if I do have a club card so I had to ask her if she could please scan my club card before taking the payment. I said thank you but she just passed me the bag without a smile again no interest at all to deliver a good customer service.I'm sorry but the store manager should review their employees.Nobody should be facing a customer without a smile !