Lovely store in the new Grafton Centre in Cambridge but a real lack of staff and chip and pin was taking over 3 mins to process and staff were complaining too! I picked up a number of items in the home department and not a member of staff in sight (I could have walked out with them tbh as not tagged )- walked all the way to the main till and due to the slow processing of cards the queue was huge- dumped them and walked out! Your loss H&M and I was very disappointed
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