Order ID: #13549081692 Date of Order: 9th June, 2020 Items Ordered: Item 1: Art No: 0860663002010 Item 2: Art No: 0697564011019 Total Payable Amount: Rs1773(Paid) Mode of Payment: Card Estimated Delivery date(EDD): 6-13days as per H&M Standard delivery policy Current Order Status: In Progress(means not yet shipped) Country: India Directly reach out to me via checking the account details via H&M and contact me on the provided number or email. This is an escalation regarding the above mentioned Order. As per the delivery policy I should have received the order on or before 22nd June, 2020 which is not the case. Considering the pandemic situation that we are facing I understand that there can be delays regarding the same so lets add 5-6 more days to the EDD, which then becomes 27th/28th June, 2020 which is two days ago, but presently the order is still in Progress and not yet shipped. Things that I tried from my side: 1. Contacted the customer service via chat('4 times'), every-time I got NADA. 1st contact: They said that the order is in process and will be shipped in few days 2nd contact: They said that the order is in process and due to less staffing and this pandemic it will take some more time. On both the instances I was never informed about a estimated date, which I can say that you are doing business without a SLA 3rd contact, 26th June, 2020: Your agent named 'DINESH' promised me a call back on Monday 29th June, 2020 and also informed that he has raised a complaint. However, I never received this call. 4th contact, 29th June, 2020: Your agent 'SANJAY' was clueless about the situation and was not able to provide any further help, when I asked to connect me through to his leadership he told me that no members from the leadership is available and all are engaged with some work when I requested for a callback, after waiting for an hour on an active chat thread, I got a call from 'SIDDHART' and he told me that my order will be shipped today i.e. on 30th June, 2020, and also stated that I will get a email about the conversation we had within 24hours and at present there is no such information about the same, so I believe this was again another false statement in order to get rid of the case. 5th contact, 30th June, 2020: I tried to call on the number 0008000501633 and was on the queue for 3:00:00 after which the call got disconnected and never got a chance to talk to an agent I also tried from other number with the same results. PS: My statements are not false statements like you so you may validate via auditing the chats internally I have numerous screenshots to help you verify Scenario 3 4 and 5. H&M being a brand of high standards with Total assets US$11.139 billion (2016) Total equity US$6.919 billion (2016) THIS IS THE PATHETIC SERVICE AND CUSTOMER EXPERIENCE YOU PROVIDE, which is unacceptable. A basic expectation for a buyer is when I place an order and pay for it I am supposed to receive it, if there is delay I should at least be aware of the situation and know the estimated time frame. PS: Amazon is providing deliveries within 3-5 days "in this PANDEMIC as well" Other carrier services are providing delivery within 7 days, so I am really not sure about the service you big shot brand H&M is providing and disgracing your customers. I hope someone will look into this and will get back to me. Regards