Atrocious customer service and slipshod vendors. I ordered a set of McCourt low profile window well covers to replace ones that were damaged in a hailstorm. The order came in 2 shipments, both to be delivered to the local Home Depot store. The first shipment of 4 smaller covers arrived at my home address instead of the store. One cover had been cracked before it was packaged but I had to use it due to water from our sprinkler system and possible rainstorms. I took a photo of the damage and explained to customer service that I needed to leave it on the well until I received a replacement. Despite the photo showing clear damage, the local store insisted that I return it before they would order a new one and they were inflexible to consider my needs. The delivery tracker showed the other shipment on the delivery truck the same day as shipment of 4 covers, but it was not delivered. After 3 days the tracker still showed the shipment location on the delivery truck. I inquired why the shipment had not been delivered and it turned out it had been delivered to the store, but hadn't been logged in, so the store apparently sat on it for a few days. As a side note, these McCourt well covers are made of cheap plastic that oxidizes and becomes very brittle after a few months of exposure. In my opinion, they have become even cheaper than the earlier ones I've used.