DONT Buy Hotpoint Now in my 70's I have down the years always purchased Hotpoint machines as they were always reliable. However over the last few years the quality doesn't seem to be there anymore. They don't last, perhaps that suits Hotpoint. My latest purchase a couple of years ago is a washing machine, washer model WMFUG 942. We have already had a couple of problems with it, after the last repair when the spring type cable around the drum rubber seal rotted, I noticed at the time that the machine was starting to rot and wish I had pointed it out to Hotpoint at the time. We now have an error code F06 meaning something to do with the catch. If you saw the amount of bubbling paint around the door catch its no wonder that with all that water getting around there that its caused a problem. There is bubbling rotten paint and metal all over!! The cosmetic condition of this machine is horrendous. Its located in my well ventilated kitchen, no excess moisture in this room, its just a disgrace. Contacted Hotpoint but they couldnt care less. Good job I have it covered under a warranty, certainly get my monies worth from that!! I feel I may as well buy the cheapest washing machine going (definitely not Hotpoint) and replace it when something goes wrong.” UPDATE In Hotpoint's response they suggested contacting them if I needed further support and they gave a whats app number and live chat as options. I tried live chat first (TWICE) the first time for at least 15 minutes where you initially speak to a virtual assistant which is useless as they don't understand the question then you eventually get through to "Abubakar" who is just as senseless. So I gave up on that option. I did download the transcript. 7/7/25. The what's app number didn't answer and said the mailbox was full so leave a text message which I did, but I never received a response. Today is the 21/7/25. I'm sure Hotpoint just respond to bad reviews with these messages so as to appear they are not ignoring the review but in actual fact they don't want to discuss anything about there products with disgruntled customers. Date of experience: 14 July 2025