There is a procedure for closing your account if you are moving out (there is no option to simply push a button and opt out at the and of you service plan) by contacting service team via separate chat. I've submitted a request 3 weeks at advance, no one replied so I've submitted another one a day before the end of my plan. I got auto enrolled for another month (£53) regardless. After contacting service team via another channel they terminated my account, but I still need to pay for another month regardless. So to recap, I've followed proper procedures of account termination due to moving homes, it was ignored by Hyperoptic, I got billed for additional month for a broadband in a place I no longer live at (new tenant is getting billed for the same flat as well) due to their mistake. Predatory practices, please choose another broadband supplier if you can.