So last week I placed order for two items a necklace and an earring from Jaypore.com. My initial payment via paypal did not go through so then I paid with my cc and it went through. Within minutes I get an email saying act immediately or your order will be cancelled so this time the link directed me again to the paypal payment method and I thought it probably did not accept my CC so I then paid again with my paypal account and this time it took it but the the main issue was my paypal for some reason had my former address and contact info and the shipment went to my former address. I almost immediately caught the blunder on spot after processing my payment. I sent an email, a whatsapp message requesting cancellation (mind you all within 24 hours after placing order) and even tried calling but no effective response. Next day they tell me they have shipped the necklace to my former address and cannot process refund and I need to collect it from my former address. I live in the US and if any one knows the cities here are pretty far apart and I certainly won't be traveling all the way to collect my less than $50 piece of jewelry. I requested them to contact the shipment people to hold off but they did not. They did not stick to the cancellation within 24 hour rule that they so claim on their website. And they took my payment twice without any assurance of refund. And the staff I am corresponding with almost sounds like a bot and is extremely unhelpful. I love the items in Jaypore.com but this unprofessionalism and not very customer friendly attitude is not too encouraging for me to shop there again. Especially as an international customer with the time lag I wish they waited 24 hours before shipping items that could potentially be requested for cancellation. Very disappointed with the customer service more than anything.