Still awaiting a refund of £77 from 18th Dec when the issue was raised. Despite paying for cark parking, the agent hadn't booked it, which became apparent on the day. I rang and was advised that this was basically my fault for not reading my travel documents thoroughly enough. An apology would have sufficed. Since then no communication following and no refund for the parking so I chased again on 2nd Jan. I was again reminded that I should have checked my documents better and that I'd get a refund in "due course." Various email chases later I'm advised that "due course" actually means over 8 weeks after raising the issue!- refund date given as 13th Feb. I initially assumed this was a typo and that they meant January, I was wrong. On a follow up phone call to clarify, Paul actually seemed quite smug about the 8 week wait I'd face for my refund. I was told that, the company works through refunds in "time order" and are "still recovering from the pandemic." I strongly suspect that the company is, in fact, facing financial difficulty, hence holding onto money which should be refunded. I'd consider a lot of caution before spending any money with this company. Customer service staff are incredibly rude, and reluctant to speak to anyone after the sale has been completed, so it's a real struggle to resolve any issues if the holiday hasn't gone to plan.