Jetliner Vacations was paid for an Iceland vacation for 2 people from Southern California. They “booked” us for a midnight flight from San Francisco, but when we arrived, the airline they booked us on had no flights flying from San Francisco. Numerous calls, emails, text message’s, and letters have been disregarded. The staff called my home at 9 p.m. the night of the flight to discuss the arrangements as if any traveler would still be at home 3 hours before an international flight from an airport 500+ miles away. We were stuck in the airport overnight without access to food because of a strike by the restaurant workers, had to pay for a last minute ticket to return home, had paid in advance for airport parking which was not reimbursed, and had to purchase food the following day because we were booked on an evening flight the following day. THE WORKERS HAD THE NERVE TO ASK US IF WE WOULD LIKE FOR THEM TO ARRANGE A SAN FRANCISCO VACATION FOR US SINCE WE WERE ALREADY THERE! Additionally, I am still struggling to get a full refund. LETTERS, CALLS, EMAILS HAVE ALL BEEN IGNORED OR PASSED FROM ONE INCOMPETENT, LYING EMPLOYEE TO ANOTHER LYING, INCOMPETENT EMPLOYEE! DON’T DEAL WITH THESE CROOKS!
2 years ago
Jetline Holidays has a
1.5
average rating
from
159
reviews