Beware after sales service😡 We recently booked and went on a Venice cruise and stay short holiday. Prior to trip we had exceptional service and were so disappointed that two days in we were shocked to get phone call whilst in Venice at about3.30 pm. We were told that we had to “make our own way to Trieste port(a two hour drive away) the following day - as we now had no transfer”. It was Saturday afternoon and the only opportunity we had to spend a full day in Venice!!! We obviously made our way back to the hotel - another hour away (don’t be fooled that Mestre is a ten minute bus ride away from centre of venice) We were so concerned that we attempted to find the train station and also bus station - couldn’t find either. Telephoned bus company only to be told there were only five seats remaining (there were four of us) also checked on trains. After several texts and great consternation and worry we decided to book train tickets rather than be left in the lurch altogether - the cost was £55. for four people. Later that day I received a text telling me to wait until I heard more about transfers- too late. Eventually a transfer was found and we had a terrible journey. The driver appeared exhausted and erratic and at one point fell asleep at the wheel. We only avoided a serious crash when my husband yelled at him and dragged the wheel over. Terrifying ! To put it in a nutshell they are refusing to refund the £55. We paid out. Said we can have £100 voucher towards next holiday 🤣. Also be aware that hotels in Mestre are in dreadful locations. We had drunks sitting outside all day making noise and night and seemed to be lots of drug abuse going on close by. I realise this is a long winded review but we are so disappointed and , for goodness sake, we only asked for the return of our out of pocket expenses 😢😢