I booked a girls trip for 13 people and COVID broke out so we ended up canceling our plans. Jetline has been so uncooperative trying to get our money back. Some were able to dispute the charges with their credit card and get the money back, the others like me have been battling with this company to get the refund and/or credit. I email frequently and keep getting excuses, and now almost TWO YEARS LATER, I am trying to rebook the $1400 credit that I still have. I am given every excuse why I cannot use my credit for the specials they offer online to everyone else and have been jerked around by Pearl for weeks and months at a time with her ignoring my emails and phonecalls. Everytime I speak to her she tells me she is working on it and getting prices from the 'supplier' - who just so happens not to be the same supplier for the specials they run. Do yourself a favor and STAY AWAY from this company. Wish I had read the reviews before wasting me and my gfs time trying to travel with this horrible company!! They will steal your money and try to delay so you don't get it back if you let them. I will continue to pursue this as I WILL not eat that or let them bully me, but it hasn't been fun. Find a better company with some actual customer service and you will thank me later!!