DO NOT USE THIS COMPANY FOR YOUR TRAVEL HOLIDAYS! Where do I start...Poor communication right from the start. You really need to be proactive on our quest for all they promised and that is no guarantee you will receive what was promised and paid for. For instance, with our booking we were promised free gondola rides in Venice...everyday we asked for vouchers and even on our vacation. We received a response on the last day in Venice "that all the gondolas were booked". Meanwhile Venice has almost 450 of them and they were everywhere. Travel arrangements that made no sense...Please, please go over your travel details very carefully. We had useable train tickets and accommodations for Lake Como and had to find other means while on the vacation. I feel the agents were clueless to the area. They are not truthful, nor are they honest and every difficult to deal with. I have never have seen anything like this. We booked this trip through Travelzoo (which we have used over 15 years) and have been dealing with this currently since we just came back last week. Note: Travelzoo is still using this agency (why?) Also, search this travel company, and you will find a lawsuit, scam and many, many issues. It might be too good to be true. Travelzoo should be ashamed....