I had called to book a vacation with them. My bank had declined the transaction as suspicious. At first they were accommodating and was like hey we get this all the time. For whatever reason, it kept declining after talking with my bank. So my bank had to look into it. They asked if any other card could be used, and i stated no that i only had the one. He then asked about my partner who this was going to be a surprise for, I said no and told them that it was going to be a surprise and i would find out whats going on. That was on a Wednesday, my bank hasnt responded yet going into friday. Well, US banks closed on weekend, Jetline called back on friday, I was unable to respond due to work. Admittedly, i forgot to return call on saturday. Sunday, Jetline called my partner asking about the funds. To her surprise, you guessed it she had no clue, because it was a surprise. So now instead she was aware well before intended. So thanks for ruining things.