Waiting for a partial refund from this company since March! Would not provide full refund even though I could have got full amount back if id gone direct to vendors. Well over the quoted 7-9 weeks and no further contact from Jetline Holidays. Eventually when you get through to someone, passed around and knowone takes ownership. Staff not capable of processing even the basic information never mind providing you with actual help. I do not expect to receive any monies direct from Jetline Holidays and have been forced to recoup the monies via another method. Shambles of a company made worse by them cutting corners and outsourcing customer services abroad.