Terrible experience with this company that is still persisting. Purchased a ready-made organza saree after receiving assurances that the saree would be draped well after I expressed concerns about my draping skills. Product was received in Jan/Feb 2024 and the stitching was shoddy, terrible and not at all as shown in the picture.
Refused to take ownership for their subpar product, instead insisting that I bear the return shipping cost or offering me a meagre refund amount to alter the product despite me expressing concerns that I do not know a tailor who can do the repair work.
Protracted, ongoing communications with Kalki Fashion are fruitless with only one message - "we are escalating this and will get back to you soon"; 4 months after the fact! A complaint has been lodged with Consumer Protection agency but Kalki is apparently ignoring the agency's request for information. Will not recommend.
11 months ago
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