I ordered a heavily embroidered lehenga from Kalki Fashion in March 2025 for my sister’s wedding. The price was USD 3,760 (≈ ₹3.14 lakh), justified on the website by stunning images and a written promise of “regular progress photos.” What actually happened • Zero transparency. Despite weekly follow-ups, Kalki sent no photos at all until 3 May—one week before their own shipping deadline—and only after I threatened to cancel. • Product misrepresented. The single, low-res image revealed a dress that was clearly inferior: dull colour, crooked embroidery, a different blouse cut, and sloppy finishing. It looked nothing like the listing. • No real solution. Kalki refused a refund, offering only a middle-of-the-night video call and vague reassurances instead of addressing the obvious defects. • Escalation required. I have now initiated a charge-back with my bank and filed a complaint with India’s National Consumer Helpline. Other guests ordering from Kalki for the same event report similar issues, suggesting a pattern—not a one-off mistake. Bottom line If you’re an international customer, think twice. Kalki’s marketing is polished, but my experience was a costly lesson in poor quality control, broken promises, and unresponsive customer service. I am still fighting for a refund while scrambling to find a replacement outfit just weeks before the wedding.