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I am going to leave the sliding quality of the clothes itself aside for the review because I think they have much bigger problems. I tried to purchase from KM online and on the APP, on both occasions, the transaction came up as an error, and the order disappeared from the basket. I tried again and again, then I gave up. Cut my losses and went to a different company. But then while checking my bank account these transaction has been registered! I contact KM. Their response was explaining that the transactions probably will bounce because indeed there was no order connected to them, and I shouldn't worry. (Mind you the money were blocked/pending and I could not use them, so KM holding my cash hostage...) After 2 days To my surprise, the transactions went through and KM successfully charged me over £1200 in total for no order!! Then I also noticed that these transactions were made in dollars!! (considering I am in the UK and I was on the UK sites how come the charge was in dollars??) Transaction in Dollars means that my bank charges me a fee for an "international" transaction!! I mean WTF have you done to KM???!!! It was a great company, and now it's completely falling apart. Customer service is nowhere to be seen either. NO phone number they say, oh wow... I would consider the false transactions as a serious breach of consumer's rights bordering with fraud. I understand that mistakes can happen and they most likely have bugs in the system, but companies of this size should not release any updates without testing them thoroughly first! It is irresponsible and reckless. Literally treating their customer like they piece of c**p. The way the management is dealing with it is just appalling, and I have a feeling that I will have to report them and to go through the bank to get my money back . Imagine if I am not alone, imagine how much money they collect and because it goes to their accounts they can use it as cashflow and for free, while innocent unsuspecting customers are left out of pocket for days. Refund will take some time to process, but meanwhile, they can use the cash...
2 years ago
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Karen Millen has a 1.4 average rating from 385 reviews

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