It was a HUGE mistake I made in ordering from Karen Millen. This company is not operating normal, DO NOT buy from this. I used to like their clothing and the shipping was normal (I live in the US), but I recently I placed 2 orders, I paid the express shipping and it has been more than 10 days, the tracking didn't show anything and nothing shows up. They have no phone number, I use WhatsAPP, but the number they put for WhatsAPP contact is invalid. The only way is through email, I emailed and it said they will respond in 72 hours. That's an awful customer service. Again DO NOT buy from this store online!