I happen to love the brand and the clothes; however, the sizing is inconsistent and I need to be able to return the items. My challenge is with customer service. First, they don't have a 'live' person one can talk with. Second, they are not customer 'friendly' and have hidden charges and requests. For example, I was charged an extra fee for UPS charge. When informed it appeared that they would help out; however, they continued to ask me for 'proof' (which was provided - invoice plus cashed check). They also continued to ask for proof of sending back merchandise (despite the fact that I had received emails illustrating their receipt). Bottom line, I have never seen a customer service company NOT take care of their existing customers.