Purchased a dress for a wedding which was lovely and arrived in a timely manner. After worn once the dress was cleaned at the dry cleaners on Karen Millens instruction. The dress basically feel apart, Karen Millen have agreed to issue a full refund which would be refunded as soon I as provided proof of postage - I am now two weeks on from sending the dress back and I'm still waiting on my refund. The customer service was great up until this point now no one is getting back to me. Shocking Service
2 years ago
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