Good quality clothing but unfortunately customer service is atrocious and virtually non existent!! There is no telephone number to call and when I email I am waiting a long time for a response and problem is never resolved! They don't even have live chat so I'm just emailing back and Forth with no resolution!! I ordered 2 dresses in size 12 via klarna. The 12s came up ridiculously small so returned them both on 8th November, but Karen Millen only gave klarna a partial refund and I am still waiting to hear back from Karen Millen about the remaining refund! Despite me having the Evri tracking code, they are saying they only received one dress back, so I'm not confident they will refund. I will take this further!!! The day after returning the 12s, I ordered a 14 via PayPal however it arrived LATE despite me choosing and paying for Premier next day delivery!! I will also be returning the 14 dress as its no use to me now, and out of principle will NEVER order from this awful retailer. I probably won't get a refund until January at this rate. I will open a case with PayPal if necessary!! I will not order any items from Karen Millen ever again, absolutely terrible service , from the ordering process right through to the returns!!