I placed an order for 20 items ($1,934) on 12/5/22 which was to arrive by 12/13 and never did so I reached out to customer service via text probably 20-30 times and the only response I ever got was to give it another week etc. I tried to cancel it as I no longer needed the clothes that were for events that had now passed. Finally I received the package on 12/23 with only 10 of the 20 items of which 1 wasn’t even something I ordered. The status of my entire order on their website says delivered even though 1/2 of the order is missing (over $1,000 worth of merchandise) which I already paid for. Now what? I have repeatedly asked for a prepaid return label since it arrived so late and the order is missing a large number of items. No one ever gives a meaningful response so now I am expected to mail back 1/2 of the order from the US to the UK at my expense??? and wait what, another month to get refunded and what about the other half of the order I paid for and never received (and was only given 1 tracking number)?? There is no phone number to call. I wish I had realized this is NOT the same company I purchased from years ago and has been sold and I wish I would have seen all the other complaints for the same exact issues. Definitely something fishy going on with this company and I’m not sure how they are getting away with scamming people out of their money and not delivering orders. I will report them to every venue I can so that it is made known what kind of operation they are running.