Shocking service. Paid for unlimited next day delivery. The delivery defaulted to standard delivery which I realised immediately after the order was placed. I messaged their customer service as they do not have a telephone number and was advised that they could not change the delivery service. I asked for the £9.99 that I paid to be refunded as standard delivery was free and they refused to do that. I have asked to cancel the order completely and they will not do that either - even though the order has not been shipped. I will not be ordering from Karen Millen again - this is probably one of the reasons that they are no longer on the high street!