Awful customer experience. Delivery due in 4 day time frame. No achieved. I took time to chase the delivery company Karen millen use, my new delivery date and request wasn't met. I asked Karen millen customer service for a refund and got a bland "we're working on it bear with us ". I confirmed no delivery again asking for a refund and received a curt reply aling the lines of you have to wait for the delivery which you'll get today then return what you dont want." 11 days since I ordered, no dresses delivered or refund. Disgraceful customer service. never shopping with Karen millen again.