World beating poor service. A nightdresses I ordered and paid for never arrived, in its place a pillowcase turned up! I've been waiting for 3 weeks for La Redoute to get Hermes to collect this unwanted, unordered pillowcase... nothing. I'd like to be refunded for the item I didn't receive, but apparently that's not possible until the pillowcase is returned, computer says no! Hermes meanwhile,likewise not known for good service seems pathologically unable to collect the thing on the arranged day. I've made four attempts to get this thing collected via La Redoute, each time laboriously going through the paperwork over the phone, being assured Hermes will turn up at the appointed time and still nothing. La redoute are effectively withholding my money. It's baffling how their service can be this appalling.