This French company does not deserve to do any business in the US because of their terrible customer service. Here, most of the retailers are willing to satisfy customers to receive their continued business. When a problem occurs, US companies do refund or replace defective items for their customers no charge ie: Costco, Bed Bath and Beyond, etc. Dealing with La Redoute USA is a truly different and terrible experience ….. I placed two orders within a few days totaling over $350 …. received my items two weeks later and found that a pair of "made in France" shoes did not fit my 37 French size. Having been born in France and lived there for several decades I know my French foot size and have purchased many pairs of shoes over the years! The espadrilles I received are not a real 37 French size. They are a 36 size short and narrow. When I ordered, I read their policy and know they do not accept exchanges from the USA (Question is: why do they try to do business here?) Customers are supposed to send back items in France or UK and pay for the shipping. I would accept their policy if I did order a wrong size or color, but I did not. Those espadrilles do not fit a 37 french size foot! Exchanges by email with a certain Melissa, supposedly being a customer service representative, were terrible. No help was given at all and she was certainly rude. She did not seem to care that I ordered over $350 of items within a week as a new customer! She prefers loosing my business forever over a pair of shoes that cost $29 …. This arrogant person asked me to take photos of my feet + shoes next to + a stick showing the size!!!! I do not know of any US company that would make this ridiculous request thereby loosing customers …. La Redoute does!!! I would add that except for the summer fabric shoes made is France: the tablecloth + napkins, bra, panty, shirt and sweater were all made in China (designed in France!). Far from being top quality …. after a few washings, they will fade and shrink. Be aware of this company that does not care about its' customers at all!