Terrible company. Ordered two benches, one arrived and one didn't. After lots of chasing, given a refund, no explanation as to where the other bench went. Tried to reorder using the phone number and email address given as the bench on the website had doubled in price and told this was the only way to get at the same price. Phone lies terrible, no-one answers after waiting over 20 minutes multiple times. Multiple emails which took over 10 days to get a response, they were useless and I was told to call the number... I am only giving 2 stars as the one bench actually arrived, we are pleased with. However, will never order again from this company. I ordered nearly identical benches from Wayfair and they arrived the next day.