I'm very unhappy with the service of La Redoute. The site states the 'easy return-policy', but the reality is a lot more cumbersome. You need to pay the costs of sending something back yourself. The customer service suggested that I should pay for returning the package back to France (which would costs about EUR 30,-) to get refunded for the amount I paid for the product (about EUR 31,-). Additionally, the customer service is unable to provide answers for your specific situation: they only copy + paste standard pre-written non-specific answers. I will never (!) order a product again at La Redoute and I would like to warn other potential buyers as well!