Bad experience with La redoute, and it is not the first time. First time, I ordered a rattin mirror and I received a Rug !!! Second time, I ordered a dress and I received a complete different dress, horrible dress. I called their customer service and they explained that I could apply for a refund, customer service agent was apologetic but explained the dress that I wanted was no longer in stock.. On the website i could see the dress in my size but the price was back to the original price 55 GBP instead of the reduced 16.50GBP price. It is only when I insisted that she could see the item in my size in her own system....I order ALL the time from Next, M&S, amazon, accessorize. I never once had an order problem with the order companies, the product ordered was the product received. What's wrong with your service La redoute, I will avoid from now...